11-07-2025, 08:57 PM
(11-07-2025, 07:22 PM)Steph a écrit : https://www.carscoops.com/2025/11/4900-f...ff-buyers/
ils ont quand même pris le temps d'attendre qu'un certain nombre de clients se manifestent :
https://www.carscoops.com/2025/10/lucid-...nd-scuffs/
de toute façon la société de lease se sert sur les comptes des clients non ?
La question de fond reste : qu'est-ce qui justifie les tarifs indécents des pièces détachées ?
Moui en fait ce sont toujours les mêmes cas sur Reddit qui sont repris en boucle par les médias
Au final Lucid n'était pas vraiment impliqué dans les retours jusqu'ici.
J'ai reçu ça:
Citation :Dear Valued Customer,
At Lucid Motors, we strive to deliver an exceptional experience at every stage of ownership, including the conclusion of your lease. We understand that some customers have encountered concerns or confusion during the lease-return process, and we want to acknowledge those experiences directly.
We sincerely apologize for any frustration or inconvenience you may have experienced. Your feedback has made it clear that, in some cases, our communication, inspection, and billing processes did not meet the standards of transparency and fairness that we hold ourselves to.
Lucid is currently reviewing all recent lease-end charges to ensure they are accurate, appropriate, and consistent with our published policies. We are also working closely with our finance and inspection partners to improve clarity in inspection reports, final billing, and the overall return experience.
In addition to these measures, please note that underbody plate scratches and any scratches smaller than 3.5 inches on the body of the vehicle are not subject to charges. We have also eliminated charges for wheel scrapes that are less than 3.5 inches, and reduced charges for wheel scrapes between 3.5 inches and 12 inches to $200. Additionally, there will be no charges for any interior stain that is less than 3.5 inches.
If you believe that a charge you received may be inaccurate or would like to request a review, please contact Lucid Financial Services at 1-833-423-0369.
Thank you for being part of the Lucid community and for giving us the opportunity to make this right. Your trust and satisfaction are of the utmost importance to us.
Sincerely,
Lucid Motors
Par contre oui que le prix des pièces soit cher ne me surprend pas, Lucid produit moins que Ferrari donc forcément ça pique.
